Terms of service

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Terms of Service

1. Overview

Welcome to Second Self.

The terms “Second Self”, “we”, “us” and “our” refer to Second Self, Company Registration Number 774599.

We provide this website, online store and related content, features, tools, products and services (the “Services”) using the Shopify platform.

These Terms of Service (“Terms”) govern your access to and use of the Services, alongside any additional policies referenced in these Terms, including our Privacy Policy and our Returns & Refund Policy.

By accessing, browsing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

Nothing in these Terms affects your statutory rights as a consumer under applicable law.

2. Access, Eligibility and Accounts

By using the Services, you confirm that you are at least 18 years old or the age of majority in your country of residence and have the legal capacity to enter into a binding contract.

To place an order, you may be required to provide your name, email address, billing information and delivery details. You confirm that all information provided is accurate, current and complete.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately if you suspect unauthorised use.

3. Our Products

We aim to present our products as accurately as possible. However, colours, finishes and packaging may vary depending on device settings and manufacturing updates.

We may update product descriptions, ingredients, packaging or formulations from time to time, provided such changes comply with applicable law.

We reserve the right to limit quantities, restrict sales to certain regions or discontinue products at any time.

Health & Supplement Information

Our products are food supplements and are not intended to diagnose, treat, cure or prevent any disease.

Information provided on this website is for general informational purposes only and does not constitute medical advice. You should consult a qualified healthcare professional before starting any supplement, particularly if you are pregnant, breastfeeding, taking medication, or have a medical condition.

Individual results may vary.

4. Orders

When you place an order, you are making an offer to purchase the selected product(s). A binding contract is formed only when you receive an order confirmation email from us.

We reserve the right to refuse or cancel any order prior to dispatch. If we cancel an order after payment has been taken, we will issue a refund.

You are responsible for reviewing your order carefully before submitting it, as we may not be able to amend it once confirmed.

All purchases are subject to our Returns & Refund Policy.

Products are sold for personal use only and not for commercial resale or export unless expressly agreed in writing.

5. Prices, Promotions and Payment

Prices displayed at checkout are the prices applicable to your order at the time of purchase.

Unless otherwise stated:

  • Prices are listed in the applicable currency

  • Delivery charges are shown separately at checkout

  • Import duties or customs charges may apply for international deliveries

We are not responsible for customs charges imposed by authorities outside Ireland.

By submitting payment information, you confirm that:

  • You are authorised to use the payment method provided

  • The information supplied is accurate

  • You agree to pay all charges incurred

6. Shipping, Delivery and Risk

Delivery times provided at checkout are estimates only.

We are not responsible for delays caused by carriers, customs procedures or circumstances beyond our control.

Risk of loss or damage passes to you when the goods are delivered to you or to a person you nominate.

You are responsible for providing a correct delivery address. If a parcel is returned due to incorrect information or failure to collect, we may charge for redelivery.

7. Intellectual Property

All content on the Services, including text, graphics, product names, images, branding, designs and software, is owned by Second Self or its licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify or exploit any content without prior written consent.

“Second Self” and associated branding are trademarks of Second Self.

8. Optional Tools and Third-Party Services

We may provide access to third-party tools or integrations. These are provided “as is” and without warranties.

We do not control or assume responsibility for third-party tools or websites. Your use of such services is at your own risk and subject to the relevant third-party terms.

9. Relationship with Shopify

The Services are hosted and powered by Shopify.

All purchases made through this website are transactions between you and Second Self only.

Shopify acts solely as a technology service provider and does not assume responsibility for the products sold through this website.

10. Privacy

Your personal data is processed in accordance with our Privacy Policy.

As the Services are hosted by Shopify, certain data may also be processed by Shopify and its service providers in accordance with Shopify’s own privacy practices.

11. Feedback and User Content

If you submit reviews, comments or other content (“Feedback”), you grant Second Self a worldwide, royalty-free licence to use, reproduce and publish that content for lawful business purposes.

You confirm that any Feedback you submit is lawful and does not infringe third-party rights.

We reserve the right to remove content at our discretion.

12. Errors and Inaccuracies

The Services may occasionally contain typographical errors or inaccuracies relating to product descriptions, pricing or availability.

We reserve the right to correct such errors and cancel affected orders. If payment has been taken, a refund will be issued.

13. Prohibited Uses

You must not use the Services to:

  • Violate any law

  • Infringe intellectual property rights

  • Upload harmful code

  • Submit fraudulent information

  • Interfere with website security or operation

We may suspend access if these Terms are breached.

14. Disclaimers

The Services and products are provided “as is” and “as available” except where required by law.

Nothing in these Terms limits your statutory consumer rights.

15. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.

Subject to this:

  • We are not liable for indirect or consequential losses

  • Our total liability shall not exceed the amount paid for the relevant product

This does not affect your rights relating to defective goods under applicable law.

16. Termination

We may suspend or terminate access to the Services if these Terms are breached.

Provisions relating to intellectual property, liability and governing law will survive termination.

17. Severability

If any provision is found invalid, the remaining provisions remain enforceable.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of Ireland.

If you are a consumer resident in the UK or EU, you may rely on mandatory protections of your country of residence and may bring proceedings in your local courts.

Otherwise, the courts of Ireland shall have exclusive jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

Continued use of the Services constitutes acceptance of any updates.

20. Contact Information

Second Self
The Weir
Bleach Road
Kilkenny
Co. Kilkenny
Ireland

Email: hello@secondselflife.com
Company Registration Number: 774599